Communication Statistics 2022

Section 1: The Pandemic

As expected, many more people are currently working at home. The number of people working solely from home has risen from 29% pre-pandemic to 57%.
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The number of people solely based in the office has shrunk from 1 in 2, to 1 in 5. In percentage terms that’s a drop from 50% before the pandemic, to just 20%.
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The number of people who split their time between working in the office at home has increased – but only slightly. This number increased from 21% before the pandemic to 23%.
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Over a third of people (33%) say communication has become more of a challenge in the past 12 months.
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But a smaller number of people have thrived – around 18% say communication has actually become easier.
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This could be down to new technology…

61% of people have started using new tools to help organise, communicate or manage projects in the last 12 months.
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The data suggests some have helped, and some haven’t!

Over a quarter (26%) of people feel that the way businesses communicate – both internally and with customers – has deteriorated during the past year.
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Section 2: Communication Tools

Communicating with colleagues

Online tools > Email. Last year, email was the most widely used tool for colleague communication. This year, online tools saw a significant rise, overtaking email (which experienced a sharp fall.) Online tools refers to chat apps like Slack, online conferencing tools such as Zoom, Microsoft Teams and Google Meet, as well as project management/collaboration tools like Project.co.
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A reduction in face-to-face interaction. Unsurprisingly, with remote work increasing, there was a sharp drop in face-to-face colleague communication.
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Communicating with clients

Email still on top. Email remains comfortably the most commonly used tool for client communication, despite a fairly big fall.
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Online tools on the rise. Just as people are using online tools to communicate internally, we’re seeing a big uptick in their use for client communication.
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Section 3: The Difficulties

Siloes are a problem….

65% of people say they OFTEN experience difficulty finding files they need.
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62% have lost a file in their inbox, on a personal hard drive, or somewhere else that isn’t accessible to others.
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63% have missed a piece of information because it went into a ‘siloed’ communication source e.g. a colleagues’ inbox.
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41% of people say they find it difficult to get an exact overview of where projects are up to at any given time.
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Incredibly, despite the adoption of new tools and ways of working in light of the pandemic, the way people map out their own daily work has remained surprisingly consistent.

Just like last year, a combined 52% of people map out their daily tasks in a paper to-do list or private calendar – inaccessible to their colleagues.
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Only 20% of people rate their business’ efficiency as excellent.
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Just 32% rate their business communication as excellent.
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Only 26% say their business has excellent organisation.
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Section 4: Meetings

65% of people feel the amount of time wasted in meetings changed this year – although, interestingly, it’s an almost exact 50/50 split between those who felt they wasted more time in meetings, and those who said they felt they wasted less.
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82% of people have spent more time on video calls/web meetings this year.
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The majority (55%) of people say they actually prefer to meet on video, vs. 45% who prefer to meet face-to-face.
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Section 5: The Cost of Poor Communication

46% of businesses say they’ve lost a customer because of poor communication.
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More than a third (35%) of businesses have lost an employee because of poor internal communication.
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70% of people say they’ve stopped dealing with a company and moved to a competitor due to a feeling they were disorganised.
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95% of people feel that the businesses they deal with could improve when it comes to communication and project management. This is despite the fact that, on average, 26% of businesses rate their own communication, efficiency and organisation as ‘excellent.’
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Section 6: What People Want

94% of people say it’s vitally important that they know the exact status and next deliverable on a project or purchase.
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87% of people say they’ve had to repeat themselves when working with other businesses as a customer, and 79% say they found this annoying.
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